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The Balanced Scorecard User Community is a peer to peer support group for all those interested in this approach. It is YOUR community, so please join us and participate in the various interactive areas available.
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Balanced Scorecard User Group FAQ (Frequently Asked Questions)
Category: Main -> Balanced Scorecard Basics
| Answer | | · What is the 'Balanced Scorecard'? It is a measurement and management method intended to enable clarification of vision and strategy, and transition into action. Basically, a method to align organizational performance with organizational strategy [ Back to Top ]
| | · Who created it? It was developed by Dr Robert Kaplan and Dr David Norton. [ Back to Top ]
| | · When was it developed? It was originally was developed in the early 1990's [ Back to Top ]
| | · What specifically does it cover? It specifies that the organization should be viewed from four different perspectives: Learning & Growth, Business Process. Financial and Customer. From here, metrics are produced, and data/information collected and analyzed with respect to each. [ Back to Top ]
| | · So the 'perspectives' allow us to measure perfomance in different ways? Some of them enable more meaningful measurement of progress towards achieving the overall vision/mission, whilst others enable better measurement of drivers for success. Importantly, both current perfomance, and efforts to improve can be monitored.
Within the approach, each individual perspective includes objectives, measures, initiatives and targets. [ Back to Top ]
| | · Is it widely used and well established? Yes. Organizations from across board have employed it. These include banks, telecommunications companies, universities, power companies, government departments, information technology firms, health sector entities.... [ Back to Top ]
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